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Help Center
Order Process
Step No.1 - Register
After browsing our website, users are required to register for a new account and complete the registration process by clicking on the 'Register' link from itemania.co.uk home page.
Step No.2 - Place your order
Select the items you preferred and click on the 'add to cart' button filling to your shopping cart.
Step No.3 - Purchasing
Specify the quantity of the item you want to purchase and click on the 'add to cart' button to add any items to your shopping cart.
Step No.4 - Check out
Please click on the 'check out' button once you are satisfied with your shopping cart. Your profile details will be required in the next stage. Appropriate character information make sure the punctual on-line shipping and efficient services.
Step No.5 - Payment
Please choose your desired payment method and then click on the 'Next' button, which will forward you to the order confirmation page, click on ‘Pay Now!’ button if your order information is correct. Then you may procedure to the last step by filling out the appropriate information upon payment options.
Payment
I can not send payment, I can not see the pay link, what's wrong?
For some reason the “PAY NOW” button of the website which will lead you to Paypal website can not be showed sometime, so if you have encountered the same problem, please see the following instruction to complete your order.
Login to our website ---> Click the “XX Orders Processing” link at the same area to open “My Orders” page ---> Click “View” of the unpaid order ---> You will be able to see the “PAY NOW” link which will direct you to the Paypal website.
Currently we only accept payment via Paypal, we will add more payment method for your convenience in the future.
What is PayPal and how does it work?
Paypal is an online payment system that facilitates the transfer of money from one bank account to another. After signing up for an account at www.paypal.com and proceeding through their easy verification process, you may send money to your Paypal account from your bank account and begin to use to make purchases online from websites such as amazon.com, eBay. Paypal is one of the most widely accepted electronic payment services used today to reliably, instantly and safely move money between accounts worldwide.
How do I open an account in Paypal?
To open an account in Paypal, simply visit www.paypal.com. From there you can click on the 'sign up' button and follow the registration process. Paypal has a user friendly system to help new users create their accounts.
How do I verify my Paypal account?
The Paypal verification system is quite simple and easy. Once you have created your Paypal account, you have the option to acquire verified status by completing a process through your bank. After logging into your Paypal account, click the option that says verify my account, and Paypal will give instructions on what to do next. Paypal will make two small deposits into the bank account attached to your Paypal account and they will request that you verify exactly the amounts that they have deposited. After checking your bank records, simply enter the deposit amounts into the Paypal query page and your account will then attain verified status.
What is a transaction ID? Where do I find it?
A transaction ID is term used to describe Paypal payments. Every time money is sent or received through Paypal, the transaction is assigned its own individual transaction ID. Transaction IDs are typically 16 digits long and contain both numbers and letters. If you have a Paypal account, you may log in and review the transaction ID under recent transactions. If you used a credit card, a confirmation email will be sent to the e-mail address you provided while making the purchase.
How do I pay with my credit card without using Paypal?
We do offer the option to pay using a credit card outside of Paypal. To place an order with a credit card is easy and simple. Proceed through the order process as normal, and once you are forwarded to Paypal you will be presented with an option to pay with your Paypal account or an independent credit card. The option to use a credit card is available through both services.
Why won't my credit card work?
Credit cards can be denied for several reasons. The most common reason is that the bank processing the card does not permit online transactions for security reasons. You may contact your bank to enable your card to be eligible for online transactions. Another reason is that a piece of information may not match when the payment solution checks the verification of the card. In this instance contacting the credit card solution to determine why the card was not allowed to pass is the quickest way to solve the problem. Credit cards from all countries may not be accepted and your country must be located in their permitted list in order to use the credit card merchant account service.
If you have previously entered your credit card when attempting to open a Paypal account, they will not accept the card unless it is used through the original Paypal account. The card cannot be used independently through Paypal outside of the account for security reasons.
What is a pending e-check, and why do I need to wait for it to clear?
A pending e-check is a type of payment option available with Paypal. A pending e-check is just like writing a normal check, except electronically. Just like normal checks, pending e-checks take a few days to clear while Paypal verifies the funds are present within the senders account. Once the check has cleared, the money is transferred to Itemania's account and then delivery can take place immediately thereafter.
How do I avoid sending an e-check?
An e-check results when a payment is sent from an unverified account without sufficient balance in the Paypal account to cover the cost of the order. Paypal must contact the bank and verify that the funds are present, thus the cause of the 3 to 4 day delay. To avoid sending an e-check, first complete the verification process for your account, and then make sure the funds are present in Paypal before you place an order. To confirm your payment type, just before placing the order you will see a blue hyperlink that reads: "choose more funding options". By clicking this link you may determine which option is currently selected for your payment, and what payment options your account supports.
Safety
How safe it is if I shop at itemania.co.uk? Will my transaction be secure enough?
Absolutely. At itemania.co.uk, our utmost priority is ensuring that your personal and transaction information is secure and your privacy is respect. Accordingly, we have put a number of technological protections in place to help you fight the online shopping fraud.
Will my account get banned for buying game items?
No. We deal with large volume of deliveries every day and we have satisfied lots of customers with our sincere service and professional manner. Our customers would not worry about the account banning as shopping at our website. Game players all over the world have legitimately purchased our stock without risk.
Refund policy
Do you have refund policy if I do not receive orders made at itemania.co.uk?
Yes, we do. If the items you order are out of stock or you are not satisfied with your order for any reason, the order will be hold and 100% purchase price will be promptly refunded.
